Privacy Policy

1. Who We Are

MemberLane ("we", "us", "our") operates the memberlane.app platform. We help creators and businesses sell paid communities, memberships, and digital products. This policy explains how we collect, use, and protect your personal data.

2. Data We Collect

We collect the following categories of personal data:

• Account information — name, email address, and password when you create an account.
• Billing information — payment details are collected and processed by our payment provider. We store a customer reference but never your card number.
• Usage data — pages visited, features used, and technical information such as browser type, IP address, and device type.
• Community platform data — when you connect Discord, Telegram, or WhatsApp, we store the necessary identifiers to manage membership access.

3. How We Use Your Data

• To provide and maintain the MemberLane platform.
• To process payments and manage subscriptions.
• To grant and revoke access to connected community platforms.
• To send transactional emails (welcome, payment receipts, access changes).
• To improve our service through anonymized analytics.
• To comply with legal obligations, including EU tax and VAT requirements.

4. Legal Basis (GDPR)

We process your data under the following legal bases:

• Contract — processing necessary to provide the services you signed up for.
• Legitimate interest — analytics and service improvement, fraud prevention.
• Legal obligation — tax reporting and record-keeping.
• Consent — marketing communications (you can opt out at any time).

5. Third-Party Services

We use trusted third-party providers for payment processing, email delivery, hosting, and analytics. All providers are selected for their security practices and, where applicable, EU data residency. We do not sell your personal data to any third party.

6. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we remove your personal data within 30 days, except where we are legally required to retain records (e.g., invoices for tax purposes, which are kept for 7 years).

7. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate data.
• Request deletion of your data.
• Export your data in a portable format.
• Object to or restrict certain processing.
• Withdraw consent at any time.

To exercise any of these rights, contact us at support@memberlane.app.

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies. Analytics cookies are only set with your consent.

9. Security

We use industry-standard security measures including encrypted connections (TLS), hashed passwords, and access controls. Payment data is handled entirely by our payment provider and never stored on our servers.

10. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or a notice on the platform. Your continued use of MemberLane after changes constitutes acceptance.

Contact

For privacy-related questions, reach us at support@memberlane.app.